When the time comes to choose new association management software (AMS), you’ll likely have questions about the vendor experience. Will your new vendor understand your association? Will they have the expertise to configure your software to meet your staff and member needs? Will the vendor be pleasant to work with?
The Nimble AMS team is here to help your association, regardless of where you’re at in your software selection process. Read this article to guide your buying journey, preparing your association for a successful AMS implementation.
Four ways the Nimble AMS team can help your association
The process of finding the perfect software solution for your association can be a challenge. Here are four ways the Nimble AMS team can simplify the journey:
1. Dive in
Here’s how our Nimble AMS team sees it—the more we learn about how your business works, the best we can configure the system for you. That’s why our experienced team gets to know your association extremely well. We ask questions to understand the different teams across your organization, how they work, and how they need the AMS to function so they can do their jobs even better.
2. Build trust
We know not everyone has had a positive experience with software vendors. Because of this fact, the Nimble AMS team works to gain the trust of associations.
Please be aware that:
- We care about your organization and how we can best help you.
- We are experts in our field.
- We don’t want to help you keep the status quo in a new AMS. We want you to improve your processes by incorporating best practices into your new system.
- By the end of the AMS implementation, you will have the tools you need to be self-sufficient with your new AMS system and be comfortable moving on to work with your customer success team to get any answers and support you might need in the future.
3. Communicate clearly
We know that clear and honest communication is vital. That’s why the Nimble AMS team works as a true partner to give you the full picture of the implementation project, setting expectations appropriately.
4. Have fun
We always strive to get the job done and do it well. However, the Nimble AMS team is made up of people, and we’re working closely with you. We believe we should all enjoy working together!
Even if it means taking a few minutes at the beginning of each meeting to share a personal story or meet your new pet, we value taking the time to get to know you. And we hope you’ll want to get to know us, too.
Meet your Nimble AMS dream team
The Nimble AMS team is ready to partner with your organization, ensuring you have a successful AMS adoption. Get to know the Nimble AMS team by checking out our bios:
Michelle Laverriere—Nimble AMS Account Executive
Michelle has worked at Nimble AMS for one year. Her favorite feature of Nimble AMS is its ability to streamline workflows, saving staff valuable time and enabling them to focus on delivering exceptional value to our members.
Michelle loves having the opportunity to work with so many purpose-driven organizations and help provide an AMS solution to amplify their impact. In her free time, Michelle and her husband have two dogs and have just welcomed their first baby.
Michael Fisher—Nimble AMS Account Executive
Michael has worked at Nimble AMS for two years. His favorite Nimble AMS feature is its on-going and continuous upgrade path that delivers updates and innovation. Michael enjoys working with mission driven organizations, finding it very rewarding as many member-based orgs touch so many lives in so many unseen ways.
In his spare time, Michael has two Australian Shepherds that require a fair bit of exercise. If the weather permits, he loves to go outdoors whether that’s hiking, camping, kayaking, fishing.
Amanda Petruzzello—Nimble AMS Account Executive
Amanda has worked at Nimble AMS for one year. She loves the robustness of Nimble AMS. Built on Salesforce, it offers a secure and scalable platform while also providing extensive possibilities for automation, configuration, and integrations.
Amanda appreciates how everyone in the association space is so genuine, friendly, and enjoyable to work with. When she’s not working, Amanda enjoys doing yoga, surfing, gardening, or enjoying essentially any outdoor activity with her dog.
Howard Pollock—Nimble AMS Director of Enterprise Accounts
Howard has worked with Nimble AMS and Community Brands for 25 years. His favorite Nimble AMS feature is its intuitive reports and dashboards. Nimble AMS makes it easy to lessen the IT burden of building reports and dashboards, putting the power in the hands of the end-user.
Howard loves the mission of associations because the people who work for associations have values that are aligned with his own, including volunteerism, providing support, and engaging in community.
Earlier in Howard’s career, he worked as the Director of Membership for two associations in Washington, DC. He also served on the Board of Directors of a small, international advocacy organization providing support and research for a genetic disorder. In his spare time, Howard enjoys traveling and hiking outdoors.
Lauren Luscko—Nimble AMS Account Executive
Lauren has worked at Nimble AMS for 6 months. Her favorite Nimble AMS feature is the three automatic upgrades at no cost to customers.
Lauren loves being able to contribute to association’s missions and supporting their efforts in creating positive impacts. She finds it rewarding to help associations achieve their goals by enhancing member experiences and fostering a sense of community. In my free time, Lauren enjoys doing Pilates and going to the beach with her Golden Retriever.
