Research Study
Association Trends 2020
From Disruption
to Opportunity
How a global crisis has shifted member expectations.
2020 was a wild ride,
where do you go from here?
We know you are working harder than ever before. We’ve got your back with brand new insights on…
- How associations have been responding to this year’s challenges
- What trends have emerged with member preferences
- And, what both association professionals and members think lies ahead
This report will help guide your association’s strategies and give you actionable takeaways to increase engagement and loyalty.
Fill out the form to download full report →
Check out the insights
Download full report
Insight 1
Personalization
Showing your members that your association understands their changing needs is a great way to develop loyal members and continue to show the value your organization can provide. This year has been tough, and creating a friendly, personalized experience that helps a member can go a long way.
TOP
Targeted, valuable content entered the top 10 valued benefits for early careerists
Late careerists continue to value targeted, valuable content
Takeaway
You don’t need an Amazon-sized staff or budget to get started with personalization. Using a platform-based AMS, associations can personalize the member experience in multiple ways, including live chat, automations, AI-enhance e-commerce, and more.
Insight 2
Networking
In the current economic environment, networking has taken on a new level of importance. However, the opportunities to network have shifted as in-person events continue to move online.
Networking increased 14 spots in importance to early careerists
TOP
Mid-careerists now consider networking in their top 10 valued benefits
Takeaway
Association members are looking to connect, learn and engage with their peers and colleagues virtually and in-person. With Nimble Communities, you can connect your members to the digital community they need throughout their member journey to learn, share ideas and become loyal advocates.
Insight 3
Fueling Innovation
The growth of your industry and your organization go hand-in-hand. Fueling this growth requires continuous innovation within the industry, resulting in expansion of your potential membership base.
Fueling innovation increased three spots in importance to members
The sixth most value member benefit to early careerists is fueling innovation
Takeaway
Break the status quo with an AMS that’s as innovative as your organization and the industry you serve. An AMS that is built on an innovative platform empowers your association to utilize new and emerging technology to carry out your mission.
On-demand Webinar
The Big Reveal: 2020 Association Trends Report
The results are in! Join Momentive Software for on-demand webinar of the big reveal of the 2020 Association Trends 2020: From Disruption to Opportunity, the only industry research report with sentiments from both members and association professionals. During this on-demand webinar, we discussed the latest trends impacting member value, loyalty, and engagement.